Inside the Client Impact Series
By Lapasar Procurement Research · Procurement Research & Insights
These anonymised case studies are drawn from real Lapasar implementations across two of Malaysia's largest enterprises — together accounting for more than RM 80 million in procurement spend, over 4,000 suppliers and 150+ categories managed on the platform. Each shows the same pattern: take fragmented long-tail spend out of email and spreadsheets, put it onto governed marketplace catalogues, and integrate it natively with the enterprise's ERP.
Organisation A — national energy utility
A 35,000-employee national energy utility managing tens of thousands of indirect-spend line items across hundreds of operating sites.
- Emergency spot-buys cut by 74% by moving the long tail onto on-contract catalogues.
- RM 8.4 million saved in year one — a 4.2x first-year return on the programme.
- SAP S/4HANA punchout live in 7 days, auto-approving 68% of monthly purchase orders.
- 1,840 staff-hours per month recovered from manual requisition and approval work.
Organisation B — national telecommunications provider
A national telco with a sprawling, fragmented supplier base built up across years of decentralised buying.
- Supplier base consolidated from 680+ vendors to 312 through data-led rationalisation.
- On-contract compliance lifted from 71% to 96%, closing off-contract leakage.
- Standardised catalogues and approval rules across every business unit.
- Full visibility of category-level spend in a single real-time dashboard.
Implementation approach
Both programmes followed a staged rollout: catalogue normalisation and supplier onboarding, ERP punchout integration (SAP S/4HANA), approval-workflow automation, then ongoing spend analytics. The full report includes the complete implementation timeline, before/after operational metrics and category-level results — available as a free PDF via the form above, or download it directly.
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