Question 1

How do I create a corporate purchasing account?

Accepted Answer

Simply sign up via our portal (mall.lapasar.com/register). Verified corporate accounts typically receive instant approval, granting immediate access to our extensive catalog of 2,000,000+ items.

Question 2

Is Lapasar compatible with existing ERP systems?

Accepted Answer

Absolutely. Our e-procurement infrastructure connects seamlessly with SAP, Oracle, and other major systems, facilitating punchout catalogs and automated PO workflows.

Question 3

What is included in the Office Management suite?

Accepted Answer

It is a specialized module designed to streamline indirect spending—such as hardware and pantry goods—consolidating your vendor list to heavily reduce administrative friction.

Question 4

Are your delivery timelines guaranteed?

Accepted Answer

Yes. By utilizing our own 250,000 sq ft warehouses and in-house fleet, we enforce strict SLAs and highly reliable fulfillment across Peninsular Malaysia.

Question 5

How can my company become an approved vendor?

Accepted Answer

Prospective vendors submit an application through our network. Upon clearing our operational checks, you immediately gain exposure to a massive base of enterprise clients.

Question 6

What is the fee structure for suppliers?

Accepted Answer

We operate on a straightforward success model, applying a nominal fee only when an order is completely fulfilled. There are zero hidden onboarding charges.

Question 7

Does Lapasar provide managed storage?

Accepted Answer

We offer end-to-end fulfillment for key strategic partners. You can house high-rotation goods in our Peninsular Malaysia warehouses, and our fleet will manage the final delivery run.

Question 8

When are supplier payouts processed?

Accepted Answer

We prioritize cash flow stability for our partners. Our secure financial backend guarantees that vendors receive prompt and predictable settlements.

Question 9

What credit options are available on Lapasar?

Accepted Answer

Every approved buyer receives credit terms on the Lapasar marketplace, so purchases are paid on agreed terms instead of upfront. On the supply side, vendors can receive early payments as early as 2 days after delivery — keeping working capital moving on both sides of the transaction.

Question 10

What is the process for securing trade credit terms?

Accepted Answer

The facility is integrated natively into your buying dashboard. Qualified organizations can activate credit limits rapidly without navigating cumbersome collateral requirements.

Question 11

How large is Lapasar's credit ecosystem?

Accepted Answer

RM300m+ in credit lines is extended to customers every year, alongside RM100m+ in early payments to suppliers — RM400m+ a year in total, managed end-to-end inside the Lapasar platform.

Question 12

Is Lapasar a registered company and government supplier?

Accepted Answer

Yes. Lapasar Sdn Bhd (registration no. 1198228-D) is independently verifiable with the Companies Commission of Malaysia (SSM), and is a Ministry of Finance (MOF)-registered supplier. Supporting documents are shared on request during vendor onboarding.

Question 13

What anti-bribery and whistleblowing safeguards does Lapasar have?

Accepted Answer

Lapasar publishes its anti-bribery and anti-corruption policy in full, alongside a board-approved whistleblowing policy with confidential, anonymous-capable reporting channels. The framework is guided by the Guidelines on Adequate Procedures under Section 17A(5) of the MACC Act 2009 — a published policy framework, not a certification.

Question 14

How does the platform support procurement audits?

Accepted Answer

Every purchase carries three-way matching between purchase order, goods-received note and invoice, with the full document chain reportable on demand. Approval workflows and budget controls are enforced on the platform at the point of purchase.

Question 15

How is personal data handled?

Accepted Answer

Lapasar publishes a Personal Data Protection Policy covering how personal data is collected, processed and protected, in line with Malaysia's PDPA.

Frequently Asked Questions.

Corporate Buyers

Vendors & Suppliers

Capital & Trade Credit

Compliance & Governance

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