Last-Mile Delivery
Last-mile delivery is the final leg of the supply chain — moving goods from a local hub or warehouse to the buyer's door.
The last mile is often the most complex and costly part of delivery, because it involves many individual drop-offs rather than bulk transport. It is also the part the customer sees most directly, so its reliability shapes the whole buying experience.
Control of the last mile — through an owned delivery fleet rather than outsourced couriers — lets a supplier commit to and be accountable for delivery timing and handling. Lapasar operates its own fleet across Peninsular Malaysia, giving direct control of this final step.
Frequently asked questions
- What is last-mile delivery?
- Last-mile delivery is the final step of getting goods from a local hub or warehouse to the buyer's door — often the most complex and costly part of the supply chain.
- Why is the last mile important?
- It is the part buyers experience most directly and the costliest to run, so its reliability strongly shapes the overall buying experience.
Related terms
Fulfilment
Fulfilment is the process of receiving, processing, picking, packing and delivering an order to the buyer after it has been placed.
Read definitionLead Time
Lead time is the total time between placing an order and receiving the goods, a key measure of supplier responsiveness and supply reliability.
Read definitionB2B Marketplace
A B2B marketplace is an online platform where businesses buy goods and services from many suppliers through a single account, catalogue and checkout.
Read definitionExplore related across the knowledge graph
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