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Contracts & Pricing

Contract Management

Also known as: Contract lifecycle management, CLM

Contract management is the process of creating, executing, tracking and renewing supplier contracts to ensure both sides meet their obligations and value is realised.

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Contract management covers the full lifecycle: drafting and negotiating terms, getting them signed, storing them centrally, monitoring performance and obligations, and managing renewals or exits. Its purpose is to make sure the value negotiated during sourcing is actually delivered over the life of the agreement.

Poor contract management leaks value — missed renewal dates, unclaimed rebates, prices drifting off-contract and compliance gaps. A central contract repository with alerts and linked pricing keeps agreements enforceable and prevents surprises.

Frequently asked questions

What is contract management?
Contract management is the process of creating, executing, monitoring and renewing supplier contracts so both parties meet their obligations and the negotiated value is realised.
Why is contract management important?
Without it, organisations miss renewals, lose rebates, let prices drift off-contract and create compliance gaps — leaking the value they negotiated during sourcing.

Related terms

Master Service Agreement (MSA)

A master service agreement (MSA) is an overarching contract that sets the general terms governing an ongoing relationship between a buyer and a supplier.

Read definition

Service Level Agreement (SLA)

A service level agreement (SLA) defines the measurable standards a supplier commits to — such as response time, uptime or delivery reliability — and the consequences of missing them.

Read definition

Framework Agreement

A framework agreement is a long-term contract that sets agreed terms and pricing with one or more suppliers, from which specific orders are called off as needed.

Read definition

Contract Award

Contract award is the formal decision to appoint a chosen supplier and enter into a contract after a sourcing or tender process concludes.

Read definition

Go deeper

Contract management in procurement: from award to renewal

Explore related across the knowledge graph

TemplateContract Register TemplateAn Excel register to track every supplier contract, its value and renewal dates, with automatic expiry alerts.GlossaryBank GuaranteeA bank guarantee is a promise from a bank to pay a beneficiary a stated amount if the bank's customer fails to meet a defined obligation.GlossaryCall-Off OrderA call-off order is an individual order placed against an existing framework agreement or blanket purchase order to draw down agreed goods or services as needed.GlossaryContract ComplianceContract compliance is the degree to which purchasing actually follows the prices, terms and conditions set out in agreed contracts.GlossaryContract Lifecycle Management (CLM)Contract lifecycle management (CLM) is the structured management of a contract through every stage, from drafting and negotiation to renewal or expiry.GlossaryContract NegotiationContract negotiation is the process of discussing and agreeing the price, terms and conditions of a contract before both parties sign.GlossaryContract RenewalContract renewal is the process of reviewing and extending a contract as it approaches expiry, either on the same terms or on renegotiated ones.GlossaryContract VariationA contract variation is a formal change to the agreed scope, price, timeline or terms of an existing contract, made with both parties' consent.GlossaryCost-plus ContractA cost-plus contract pays the supplier for its allowable costs plus an additional agreed amount for profit, rather than a single fixed price.GlossaryDiscount StructureA discount structure is the set of rules a supplier uses to reduce list prices, based on factors such as volume, order value, payment timing or customer tier.GlossaryEvergreen ContractAn evergreen contract is an agreement that automatically renews at the end of each term unless one party gives notice to cancel or change it.GlossaryFixed-price ContractA fixed-price contract sets a single agreed price for defined goods or services regardless of the supplier's actual costs to deliver them.GlossaryForce MajeureForce majeure is a contract clause that excuses a party from its obligations when an extraordinary event beyond its control prevents performance.GlossaryIncotermsIncoterms are standardised international trade terms that define who is responsible for shipping, insurance, duties and risk at each stage of a delivery.GlossaryIndemnity ClauseAn indemnity clause is a contract term where one party agrees to compensate the other for specified losses, damages or liabilities that may arise.
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Operating model · diagram

  1. 01

    AI-first software

    AI-first procurement software for long-tail spend

  2. 02

    Live marketplace

    A live B2B marketplace

  3. 03

    Human services

    Human sourcing and support

  4. 04

    Optional add-on

    Fulfilment support for merchants