Order Confirmation
Also known as: Order acknowledgement, Sales order confirmation
An order confirmation is a supplier's acknowledgement that it has accepted a purchase order and will supply the goods on the stated terms.
After a buyer sends a purchase order, the supplier responds with an order confirmation stating that it accepts the order and confirming key details — items, quantities, prices and expected delivery date. This turns the buyer's offer into a mutual agreement and flags any discrepancies before fulfilment begins.
Order confirmations reduce disputes by surfacing mismatches early — a wrong price, an unavailable item or a different delivery date. Reviewing them promptly lets buyers resolve issues before goods are dispatched, keeping the downstream receiving and invoice-matching steps clean.
Frequently asked questions
- What is an order confirmation?
- An order confirmation is a supplier's acknowledgement that it has accepted a purchase order and will supply the goods on the stated items, quantities, prices and delivery terms.
- Why is an order confirmation important?
- It turns the buyer's order into a mutual agreement and surfaces any discrepancies — such as price or availability changes — early, before goods are dispatched and invoices raised.
Related terms
Purchase Order (PO)
A purchase order (PO) is the official document a buyer sends to a supplier to confirm the order of goods or services at agreed prices and terms.
Read definitionDelivery Order (DO)
A delivery order (DO) is a document issued by a supplier that accompanies a shipment and lists the goods being delivered to the buyer.
Read definitionBuyer
A buyer is the person responsible for sourcing suppliers, negotiating terms and placing orders for the goods and services an organisation needs.
Read definitionPurchase Order Acknowledgement
A purchase order acknowledgement is a supplier's confirmation that it has received a purchase order and accepts, or proposes changes to, its terms.
Read definitionExplore related across the knowledge graph
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Operating model · diagram
- 01
AI-first software
AI-first procurement software for long-tail spend
- 02
Live marketplace
A live B2B marketplace
- 03
Human services
Human sourcing and support
- 04
Optional add-on
Fulfilment support for merchants
