Invoice Exception

Exceptions arise when an invoice does not reconcile cleanly with the purchase order and goods received note — a price mismatch, quantity difference, missing PO reference, tax error or duplicate. Rather than paying automatically, the system flags the invoice for a person to investigate and resolve, whether by correcting data, obtaining a credit note or querying the supplier.

A high exception rate slows accounts payable, delays payments and can jeopardise early-payment discounts. Reducing exceptions means tackling their root causes: accurate purchase orders, timely goods receipting, agreed tolerances and clean supplier master data. Fewer exceptions move more invoices through touchless processing, freeing staff to focus only on the ones that genuinely need judgement.