Purchasing & Procure-to-Pay

Touchless Invoice Processing

Also known as: Straight-through invoice processing

Touchless invoice processing is the automated handling of supplier invoices from receipt to payment with little or no manual intervention.

In touchless processing, an incoming invoice is captured, validated and matched against its purchase order and goods received note automatically; if everything agrees within tolerance, it is approved and scheduled for payment without a person touching it. Human effort is reserved for genuine exceptions, so accounts payable teams handle far more invoices with the same resources.

Achieving high touchless rates depends on accurate purchase orders, timely goods receipting, clean supplier data and sensible matching tolerances. The payoff is faster cycle times, fewer errors, lower processing cost and a stronger position to capture early-payment discounts. It represents the automated end-state of invoice handling, with exception management as the necessary complement.

Frequently asked questions

What is touchless invoice processing?
Touchless invoice processing is the automated handling of supplier invoices from receipt through matching to payment, with little or no manual intervention except for genuine exceptions.
What is needed to achieve touchless processing?
Accurate purchase orders, timely goods receipting, clean supplier master data and sensible matching tolerances, so most invoices match and approve automatically.

Explore related across the knowledge graph

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Operating model · diagram

  1. 01

    AI-first software

    AI-first procurement software for long-tail spend

  2. 02

    Live marketplace

    A live B2B marketplace

  3. 03

    Human services

    Human sourcing and support

  4. 04

    Optional add-on

    Fulfilment support for merchants