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Contracts & Pricing

Warranty

A warranty is a supplier's promise about the quality, condition or performance of goods or services, and what will be done if that promise is not met.

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Warranties assure the buyer that a product will function as described for a stated period, or that a service will meet an agreed standard. If it does not, the warranty sets out the remedy — repair, replacement, re-performance or refund. Warranties may be express (written into the contract) or implied by law.

In procurement, the warranty period, scope and remedy are important commercial terms, especially for equipment and capital goods. Buyers should check what triggers a claim, how long cover lasts and whether it survives partial use, and align warranty terms with the goods received note and acceptance process so defects can be raised in time.

Frequently asked questions

What is a warranty in procurement?
A warranty is a supplier's promise about the quality or performance of goods or services, together with the remedy — such as repair or replacement — if the promise is not met.
What is the difference between an express and implied warranty?
An express warranty is stated explicitly in the contract or documentation, while an implied warranty is imposed by law, such as goods being fit for their purpose, even if not written down.

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    AI-first software

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  2. 02

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  3. 03

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    Human sourcing and support

  4. 04

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