Vendor Management Associate

Role Overview

The Vendor Management Executive is responsible for managing Lapasar’s supplier ecosystem from onboarding through day-to-day operations. You will be the primary point of contact for assigned vendors, ensuring they understand how to use the Lapasar platform, respond to orders promptly, fulfil orders on time, and consistently meet our service standards.

This role combines relationship management, operational coordination, performance monitoring, and problem-solving to ensure suppliers deliver an excellent experience for our corporate customers.

Success in this role is measured by vendor performance, order fulfilment, supplier satisfaction, and operational efficiency.

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Key Responsibilities

Vendor Relationship Management

• Build and maintain strong relationships with assigned vendors.
• Serve as the primary contact for supplier enquiries and operational support.
• Conduct regular performance reviews with vendors.
• Understand each supplier’s capabilities, inventory, and operational challenges.
• Act as the voice of the vendor internally while ensuring marketplace standards are upheld.
• Foster long-term partnerships with high-performing suppliers.

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Vendor Onboarding

• Onboard new vendors onto the Lapasar platform.
• Guide suppliers through the registration and verification process.
• Assist vendors in uploading products, pricing, catalogues, and company information.
• Train vendors on using the Vendor Portal effectively.
• Ensure vendors understand operational workflows, SLAs, and marketplace policies.
• Verify that vendor profiles remain complete and up to date.

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Order Management

• Monitor incoming purchase orders assigned to vendors.
• Ensure vendors acknowledge and accept orders promptly.
• Follow up on pending order confirmations.
• Coordinate with vendors to resolve fulfilment issues.
• Ensure accurate order processing from acceptance through delivery.
• Escalate potential delays before they impact customers.
• Work closely with the Procurement, Operations, and Account Management teams to resolve issues.

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Vendor Performance Management

• Monitor vendor KPIs and service levels.
• Ensure vendors consistently meet delivery commitments.
• Track order acceptance rates and response times.
• Monitor cancellation rates, fulfilment accuracy, and customer complaints.
• Identify underperforming vendors and implement improvement plans.
• Recognise and develop high-performing suppliers for greater business opportunities.

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Vendor Support

• Provide ongoing training and coaching on platform features and best practices.
• Troubleshoot Vendor Portal issues and coordinate with the Product or Technical teams when necessary.
• Assist vendors with pricing updates, product uploads, inventory management, and operational queries.
• Resolve supplier issues quickly while maintaining excellent service standards.
• Ensure vendors are informed of new platform features, policies, and initiatives.

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Marketplace Operations

• Ensure vendors comply with marketplace policies and service level agreements.
• Monitor inventory availability and encourage proactive stock updates.
• Coordinate with vendors during promotions, campaigns, and special procurement projects.
• Support supplier expansion into additional product categories where appropriate.
• Maintain accurate vendor records and documentation.

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Continuous Improvement

• Identify operational bottlenecks affecting supplier performance.
• Recommend process improvements to improve vendor experience and operational efficiency.
• Work with Product teams to provide feedback on Vendor Portal enhancements.
• Contribute ideas that improve supplier engagement and marketplace performance.

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Key Performance Indicators (KPIs)

Vendor Performance

• Vendor On-Time Delivery Rate
• Order Acceptance Rate
• Order Fulfilment Rate
• Order Cancellation Rate
• Vendor Response Time
• Vendor SLA Compliance

Vendor Management

• Number of Vendors Successfully Onboarded
• Vendor Training Completion Rate
• Vendor Portal Adoption Rate
• Active Vendor Rate
• Vendor Retention Rate

Operational Excellence

• Issue Resolution Time
• Escalation Resolution Time
• Inventory Accuracy
• Catalogue Accuracy
• Product Listing Quality

Customer Impact

• Customer Complaints Related to Vendors
• Order Accuracy
• Delivery Success Rate
• Vendor Satisfaction Score
• Internal Stakeholder Satisfaction

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Required Skills & Qualifications

• Bachelor’s Degree in Business, Supply Chain, Procurement, Logistics, Operations, or a related field.
• 2–4 years of experience in Vendor Management, Supplier Relationship Management, Procurement, Operations, Customer Success, or Account Management.
• Experience working with eCommerce, B2B marketplaces, or procurement platforms is an advantage.
• Strong relationship management and communication skills.
• Excellent organisational and coordination abilities.
• Strong problem-solving and conflict resolution skills.
• Ability to manage multiple vendors and priorities simultaneously.
• High attention to detail and a proactive approach to issue resolution.
• Proficiency in Microsoft Office and marketplace, ERP, or CRM systems.

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Preferred Experience

Experience in one or more of the following areas is highly desirable:

• B2B marketplaces
• Procurement operations
• Supplier relationship management
• Supply chain management
• eCommerce operations
• Enterprise procurement
• Vendor onboarding
• Order fulfilment

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Core Competencies

• Relationship management
• Customer and vendor service orientation
• Operational excellence
• Accountability and ownership
• Communication and negotiation
• Problem solving
• Conflict resolution
• Attention to detail
• Time management
• Collaboration
• Continuous improvement
• Results-driven execution

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What Success Looks Like

A successful Vendor Management Executive at Lapasar:

• Builds trusted, long-term relationships with assigned vendors.
• Ensures suppliers are fully trained and actively use the Vendor Portal.
• Achieves consistently high order acceptance and on-time delivery rates.
• Resolves supplier issues quickly and effectively with minimal escalation.
• Drives continuous improvements in vendor performance and service quality.
• Maintains accurate product catalogues, pricing, and supplier information.
• Collaborates effectively with Procurement, Operations, Product, and Account Management teams to ensure a seamless customer experience.
• Holds vendors accountable to Lapasar’s service standards while supporting them to succeed on the marketplace.

This role is critical to the success of Lapasar’s marketplace. The Vendor Management Executive ensures that suppliers are not only operationally efficient but also engaged partners who contribute to delivering a reliable, high-quality procurement experience for every corporate customer.